A quote from a source with considerable power if they chose to use it, states “ensure that drivers know how to use them” the driver lost power and couldn’t move any further over ! then their van carrying dangerous goods was hit by another vehicle because there was no hard shoulder – https://www.expressandstar.com/news/transport/2020/05/28/logistics-firm-boss-concerned-over-smart-motorways-after-near-miss/

The last time I drove to Terminal 5 at Heathrow I was petrified – I didn’t know that the motorways had been changed to such small lanes and I had enormous lorries very close to my car. Who decided this was a good idea? I will not be able to drive to the airport again and will have to get a taxi, which of course could be involved in an accident.
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